Frequently Asked Questions
Q: Where are you located?
A: We are located in the Metzler Plaza center, off of Founders Parkway and Maleta Ln. We are east and north of Chick-fil-A and north of Target. Our address is 323 Metzler Dr. #101, Castle Rock, CO 80108. Click here for a google map.
Q: What are your store hours?
A: Our regular store hours are Monday thru Friday from 10a.m. to 6p.m; Saturday from noon to 5p.m. and closed on Sundays. We will gladly schedule custom printing appointments outside of our normal hours. Please call the store at 303-792-2272 or email Tammy at t.homan@windsongstationery.com to schedule an appointment.
Q: Can I order custom invitations, stationery or holiday cards online?
A: Some of our vendors offer online purchasing websites. The links to these sites can be found on the Custom Printing page on our website. Selecting these links from our website will take you to a vendor website personalized for us. From this website you can select designs, fonts and ink colors and view an online proof. You can even upload personal photographs or business logos to be included in the personalization. You can always return to our site to view more products by selecting the WindSong Stationery link in the menu bar of the websites.
Q: If a vendor does not offer online purchasing, how do I order these designs?
A: When ordering custom printed invitations, stationery and holiday cards it is best to make an appointment with an invitation specialist who can show you multiple designs, work within your budget, make sure that all of the information is correct and offer advice on wording, format and etiquette.
Q: Are there minimum quantities for custom printing services?
A: This depends on whether the items are being printed on-site at the store or being ordered from one of the custom printing vendors. When using our on-site printing service there is no minimum quantity, order the exact quantity that is needed. When ordering custom printing from the specialty books, most vendors have a minimum order quantity of 25 with additional amounts purchased in increments of 25.
Q: What is the difference between on-site printing and custom printing?
A: There are 2 main differences. First is the obvious, on-site printing is done at the store location and jobs are usually complete in 24 to 48 hours; custom printing is completed at the vendor’s site and can take anywhere from 7 to 14 days to receive the completed job. The second difference is the printing style. Anything printed on-site will be flat printed. This means that the printed will not be raised from the paper. Items printed at the vendor’s site can be flat printed as well but most commonly will be Thermography or engraving. Both Thermography and engraving are referred to as raised letter printing and you can feel the print on the paper.
Q: How much does it cost to do custom printing?
A: The price can vary quite widely depending on the paper stock, the printing process and the level of detail and embellishments. On-site printing has the advantage of exact quantities, which allows you to pay for exactly what you need. There are several custom printing vendors that have simple designs that can be purchased at very reasonable prices. In addition custom papers and printing styles like engraving and letterpress will have higher prices. It is best to make an appointment with an invitation specialist who can show you multiple designs and work within your budget.
Q: Can I include photographs and/or custom artwork on custom printed items?
A: Yes, both photographs and custom artwork can be included on items printed on-site as well as items custom printed by the vendors. Including photographs to be printed on items custom printed by the vendors, limits the choice of printing style to flat printing. Most vendors will only print a photograph using flat print and will then require any printing on the same item be printed the same way. There are additional charges from the vendors to include custom artwork and/or photographs. These charges include a single proof.
Q: How do I submit photographs or artwork?
A: Both can be submitted either digitally or as a high quality print that will be scanned in. Digital files can be in several formats and it depends on the vendor as to which they accept. When submitting a digital image, remember the higher the quality of image the better it will print. Most vendors recommend at least a 300 dpi and some even recommend 600 dpi especially for black and white images.
Q: How do I check the status of my order?
A: The easiest way is to call us at the store at 303.792.2272. If you placed your order online you can return to the vendor’s website and enter your order number and zip code to see the status as well.
Q: What is the return policy?
A: Non-seasonal items can be returned within 30 days for a full refund or exchange. Refund will be made in the same form as the purchase, i.e. credit card or cash. If purchase was with a credit card, credit will be placed on the same credit card. Items returned after 30 days can be returned for an exchange or store credit.
Seasonal items can be returned prior to the holiday for a full refund or exchange. Seasonal items returned after the holiday will be returned for store credit only. Items with an original receipt will be credited the original purchase price. Items without an original receipt will be credited the current retail price.
Custom printed and personalized printed items are non-returnable.
Q: Do you make donations or contributions to charitable organizations?
A: WindSong Stationery’s main contribution has been the Cards from the Heart campaign to send holiday greetings to military service members serving in Iraq. We have been very successful with this event and plan to continue it in the future.
WindSong is also interested in partnering with organizations and groups to create cards or stationery products that the organizations can take and sell to earn funds for their group.
At this time we must limit the number of direct donations that we make to organizations. If your organization is interested in a donation please contact the store and submit your information regarding the event and organization. We will review your information and get back to you if we are able to make a donation.
